To request an urgent appointment please telephone the surgery on 01651 843468 as soon as possible after 8:30am so that an urgent appointment can be made.

Every day, a duty doctor is available for emergency calls between 8am to 6pm.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• use our online system - Patient Access (GP appointments only)
• phone us on 01651 843468, Monday to Friday between 8.30am and 5.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm

You may not always require to see a GP.  We have a variety of clinical staff who may be able to deal with your medical condition or queries.  Our clinical Team includes an experienced Advanced Nurse Practitioner, Practice Nurse & Treatment Room Nurses.  

Our reception staff will try to assist you in being seen by the most approrpirate person.  As part of this process,  the GPs have asked the reception staff to briefly enquire about the reason that an approintment is required.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

TO USE THIS SERVICE - YOU MUST HAVE A PRE BOOKED VIDEO APPOINTMENT, BOOKED VIA THE PRACTICE.

An appointment by video from your home or wherever is convenient to you.  The GP will let you know when your appointment is.  When instructed, please use the following link to start your call. 

*To access the system you must do so via either Google Chrome or Safari*.

NB - You will have access to the virtual waiting room at all times.     However, without an appointment from the GP, no one will connect with you for a consultation.

Click here to start a video call

More information about NHS Near Me use in NHS Scotland and in NHS Grampian is available by clicking on the following links: NHS Scotland Near Me information

For Technical Requirements to run an NHS Near Me video call click here: Technical Requirements

For Troubleshooting tips if you experience difficulties using NHS Near Me click here: Troubleshooting tips

To speak to a doctor please telephone the surgery to book a telephone consultation.  

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. 

Nurse appointments cannot be booked via the Online Service. 

Advanced Nurse Practitioner

An Advanced  Nurse Pracitioner is an experienced specialist nurse who is able to examine, diagnose and prescribe for some of the most common conditions in General Practice. It may be more appropriate to see the Advanced Nurse Practitioner than a GP.  The receptionists are able to confirm conditions that are suitable to be seen by the Advanced Nurse Practitoner.   

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. 

To cancel your appointment:

• using the GP online system – Patient Access
• phone us on 01651 843468, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

After the surgery closes, NHS 24, in conjunction with G-Med, provide cover for emergencies only. Telephone the surgery for contact details or ring direct on Freephone 111.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Medical students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice.

However, you will be informed of their presence in advance, and if you do not want them to be present during your consultation your wishes will be respected.

This will not affect your treatment in any way.